Refund Policy.

Duplicate payment or excess billing due to a technical or processing error;

Incorrect charge caused directly by Heybuffy.com systems;

Failure to provision subscribed services within a commercially reasonable period due solely to Heybuffy.com;

Material and continuous unavailability attributable exclusively to Heybuffy.com.

Subscription fees for active billing periods;

Fees for analytics, reports, benchmarking, dashboards, exports, or insights already accessed or delivered;

Setup, onboarding, integration, implementation, or customization fees;

Pilot, enterprise, consulting, or custom analytics fees;

Usage or consumption-based charges;

Partial non-usage;

Suspension resulting from breach.

Refund requests must be submitted in writing to [email protected], include transaction and account details, and be made within 7 days of the disputed transaction. Submission does not guarantee approval.

Approved refunds are issued to the original payment method only. Applicable taxes, banking or gateway fees, and charges for services rendered may be deducted. Refunds are generally processed within 15 business days from approval.

We may reject refund requests where the Customer has materially utilized the services; where the request is inconsistent with this Policy; or where fraud or abuse is suspected.

Customers agree to contact Flashpulse.ai prior to initiating any chargeback or payment dispute. Flashpulse.ai reserves the right to suspend or terminate services in cases involving fraudulent, abusive, or bad-faith chargeback activity.

Flashpulse.ai does not guarantee any specific business outcome, ranking position, commercial benefit, or analytical result arising from use of the services.

We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages. Aggregate liability for any refund claim shall not exceed the fees paid in the preceding 3 months.

This Policy is governed by the laws of Delaware, without regard to conflict of law principles.

We may amend this Policy from time to time, effective upon publication.