Terms of Service.

These Terms form a binding agreement between Flashmonk Private Limited and you (whether an individual or an organisation) accessing the Services at heybuffy.com or askbuffy.ai. By creating an account, clicking “I agree”, or using the Services, you agree to these Terms.

These Terms must be read together with our Privacy Policy.

Buffy Search: an AI conversational search engine for end users at heybuffy.com.

Buffy Pulse: a brand LLM-visibility and ranking analytics platform for businesses, providing dashboards, reports, and trends.

AskBuffy.ai: an agentic AI chatbot that Brands embed within their own platforms; you are the Data Controller and we are the Data Processor as set out in Section 7.

You must be 18 or older. Buffy Search is available worldwide; Buffy Pulse and AskBuffy.ai are for business use only.

You are responsible for account security and must notify [email protected] of any unauthorized access. You must provide accurate information.

One account per organisation (no seat sharing). We reserve the right to suspend accounts.

This Section applies to Buffy Pulse and AskBuffy.ai; Buffy Search may offer a free tier.

Plans and prices are published at heybuffy.com/pricing and are exclusive of GST. Fees are billed monthly or annually in advance, and payment is processed via a third-party processor (we do not store full card details).

Failed payments have a 7-day cure period. For refunds, refer to the refund policy. Overages may be throttled or charged with advance notice. We will give 30 days’ notice of price changes. Taxes are your responsibility.

You may use the Services only for lawful purposes. You must not: scrape, copy, or mirror the Services; reverse-engineer them; resell, sublicense, or white-label without written permission; share credentials across organisations; run bots that impose unreasonable load; attempt unauthorised access; submit unlawful, defamatory, or infringing content; distribute disinformation, spam, or malware; or otherwise impair the Services.

Breach of this Section may result in immediate suspension or termination.

“Customer Data” means the data you provide or connect to the Services. Ownership: you retain all rights in your Customer Data.

You grant us a worldwide, non-exclusive, royalty-free licence to operate, provide, and improve the Services. We may use aggregated, de-identified insights.

Accuracy of Customer Data is your responsibility. You must not submit sensitive data without a written agreement. Our handling of personal data is governed by the Privacy Policy.

A Data Processing Agreement (DPA) applies: you are the Controller and we are the Processor. As the Brand, you are responsible for obtaining consents, providing a privacy notice, ensuring legal compliance, and age-gating.

Certain deployment contexts are prohibited. Content moderation is available via configurable safety filters, which you configure.

Sub-processing: our list is published at heybuffy.com/sub-processors, and we give 14 days’ notice of any material new sub-processor. End-user data retention defaults to 90 days.

The Services depend on third-party AI, infrastructure, and payment providers. Queries sent to LLM APIs are subject to those providers’ terms. Buffy Pulse prompts include brand and competitive context, not personal account or billing data.

We are not responsible for third-party outages or changes. AI outputs are stochastic and may be inaccurate or biased.

Our IP: the Services, software, names and branding, prompt libraries, scoring methodologies, ranking algorithms, and aggregated insights are owned by us. Your IP: your Customer Data and brand marks remain yours.

Feedback: we may use feedback freely. Brand mentions: we may identify you as a customer; you may withdraw consent via [email protected]. Open source components are governed by their respective licences.

Each party will protect the other’s Confidential Information, subject to standard exceptions, and may disclose it where legally required. Confidentiality obligations survive for 3 years (trade secrets for longer).

We provide the Services on a best-effort basis. Buffy Search has no formal uptime commitment for the free tier; Buffy Pulse is best-effort with no SLA unless specified; AskBuffy.ai and Custom/Enterprise plans may have an SLA in the order form.

Scheduled and emergency maintenance will be carried out with reasonable notice. We are not liable for force-majeure downtime (see Section 18).

The Services are provided “as is” and “as available.” We disclaim warranties of merchantability and fitness, accuracy of AI outputs, non-infringement, uninterrupted or error-free operation, and meeting your requirements. AI outputs are probabilistic and are not professional advice.

Our aggregate liability is capped at the greater of (a) the fees you paid in the prior 12 months or (b) INR 10,000. We are not liable for any indirect, incidental, consequential, special, or punitive damages, or loss of profits or data. Nothing in these Terms limits liability that cannot be excluded by law.

You will defend and indemnify Flashmonk against third-party claims arising from your Customer Data, your breach of these Terms, your AskBuffy.ai deployment, or any IP or privacy infringement.

These Terms apply from acceptance until terminated. You may terminate by cancelling at any time; access continues until the end of the paid period, with no partial refund unless required by law.

We may terminate for cause (immediately for breach of Section 5 or 7); for other breach on 30 days’ notice; and for non-payment after 14 days. We may terminate without cause on 60 days’ notice with a pro-rata refund.

On termination, licences end and you may export Customer Data for 30 days, after which it is deleted. Sections 6, 9, 10, 12, 13, 14, 17, and 18 survive.

For material changes we will give 14 days’ notice; minor changes are effective when posted. The “Last updated” date reflects the latest revision. Continued use constitutes acceptance.

These Terms are governed by the laws of India. The parties will attempt 30 days of good-faith negotiation, after which disputes are resolved by binding arbitration under DIAC rules, with the seat at Bengaluru and proceedings in English. Either party may seek injunctive relief. The local-court rights of EEA/UK customers are preserved.

Entire agreement; Order of precedence; Assignment; Severability; No waiver; Independent contractors.

Notices: [email protected] or Flashmonk Private Limited, Sarjapur, Bangalore, Karnataka – 560035, India.

Language (English prevails); Force majeure; Feedback.

Email: [email protected]. Postal: Flashmonk Private Limited, 5th Floor, North Wing, Vaishnavi Tech Park, Sarjapur Main Road, Bellandur, Bengaluru, Karnataka 560103.

Grievance Officer (India / DPDP Act): Sugath Surendran — [email protected].

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